terms and conditions
The following terms and conditions apply to all transactions on shehair.com.
The use of this site indicates your acceptance of these terms and conditions.
The placement of an order indicates your acceptance of these terms and conditions,
This does not affect any statutory rights that you may have.
Please read them carefully and print a copy for future reference.
General
These terms and conditions do not affect your statutory rights.
To order goods through this website you must be at least 16 years of age.
We will treat each order for goods as an offer by you to purchase the goods
subject to these terms and conditions.
Description of Goods
Many of the products we sell are of a descriptive nature and it is not practical to publish detailed
specifications of all the products. All images, descriptive matter, specifications and advertising on
our site are for the sole purpose of giving an approximate description of the goods. Full detailed
specifications are available from the manufacturer's brochures or their websites.
Accuracy of Product Information
All product specifications, images and other information published on our website have either been made
accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order.
All prices on our website are inclusive of VAT.
Payment Methods
We accept all major credit and debit cards including Visa, Mastercard and Switch. When you order you must provide
us with your exact billing address and telephone number - the address and phone number your credit card bank has
on file for you. Your order will only be processed once authorisation of your credit card has been properly received.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods
for any reason we will not charge you for these and we will refund any money already paid for them.
However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Delivery Charges
Prices on our website may be exclusive of delivery charges.
You will be notified if delays are anticipated, if we cannot deliver your order within our recognised delivery time
we will inform you and offer you the right to cancel the order.
For parcels which exceed a certain weight we use a courier, who will card the customer if delivery can not be made.If a
parcel is returned to us because alternative delivery arrangement were not made, we will incur a charge of £9.00 which
may be passed on to the customer.
Delivery Times
Delivery of products (stock items) will normally be made within 1-2 working days from clearance of payment.
Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs,
damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily
out of stock, we will notify you of this position and you should allow up to 28 days for dispatch of the goods.
For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by
you for the goods.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to
the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be
at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery
consignment note at the time of delivery.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment
note and it will be your responsibility to inform us within 48 Hours from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery
consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us
within 48 Hours from delivery.
In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 48 Hours from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 48 Hours from the
expected delivery date.
If goods returned under this clause are found to be perfect and in full working order, these will be returned to you
with the cost of carriage charged to your credit card account.
Product Guarantees
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for their stated period.
This guarantee specifically excludes faults caused by accident, neglect, and misuse. This does not affect any
statutory rights that you may have.
Order Cancellation
For orders wishing to be cancelled after placement and payment of order, please inform us by email at
enquiries@shehair.co.uk stating 'Order Cancellation' as the subject and including all order details within
the correspondence.
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